What personal information do we collect from the people that visit our website or products?
When interacting with our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, company name, business address, or profile picture, to help you with your experience.
For people who purchase our products, we collect the following information (typically needed for invoicing): name, company name, address or business address, phone number, email address, VAT or company registration number, company bank account.
When do we collect personal information?
We collect personal information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a support ticket or enter information on our site.
Also, in certain situations, products might automatically send to FRIENDLY LABEL servers specific data packages (e.g. when activating a license), or for support purposes, users can send us debug logs. These packages might include IP addresses, user names and computer names. More details are found in the End User License Agreement that the user should read and accept at the beginning of the installation process for each product.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information like the visiting session you use to post a reply on the forum.
Currently we use the following cookies (they may vary in time):
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
More information about cookie settings for different browsers can be obtained from the following links:
If you disable cookies, some features will be disabled and some of our services will not function properly.
However, you can still place orders.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users: https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google Analytics on our website.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together analyze website traffic.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
We use Google AdWords Remarketing to advertise trigger across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
To opt out from Google AdWords Remarketing please follow the instructions on this link: https://support.google.com/ads/answer/2662922?hl=en.
Other types of data we collect
Like many other Web sites, FRIENDLY-LABEL.com makes use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’s analytics. The information inside the log files includes internet protocol (IP) addresses, visited page, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, data transfer sizes, and possibly the number of clicks.
This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
We mention third-party products on some pages on our website.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all personal information you supply is encrypted via Secure Socket Layer (SSL) and other technologies.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
We do not process credit card information.
Providing your personal data to others
We may share your information with:
International transfers of your personal data
We have offices and facilities in Romania, and the hosting facilities for our website are situated in Romania. Transfers to this country will be protected using standard data protection clauses adopted or approved by the European Commission.
You acknowledge that some personal data (e.g. nickname or user name publicly visible on blog replies) that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Retaining and deleting personal data
We will not keep your personal data for longer than is necessary for the purpose it was collected. This means that data will be destroyed or erased from our systems when it is no longer required.
We take appropriate steps to ensure that we process and retain information about you, as follows:
You have the right to request information about the data we collect about you. You also have the right to request us to correct inaccuracies in that information, to object to or request the access, restriction of processing, erasure or portability of your data.
You acknowledge that we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, affect the privacy of others, are very impractical, or for which access is not otherwise required by local law.
If you would like to make a request to access your information, please contact us using the details mentioned in the “Data protection officer” paragraph of this document.
You understand that, despite your request for deletion, FRIENDLY LABEL reserves the right to keep your personal information, or a relevant part of it, in line with the below section on “Retaining and deleting personal data”.
If you request deletion of personal information, you acknowledge that you may not be able to access or use the website and that residual personal information may continue to reside in FRIENDLY LABEL’s records and archives for some time, in compliance with applicable law, but FRIENDLY LABEL will not use that information for commercial purposes.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the U.S’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to: send newsletters, product information and contact you back with more information about an inquiry, feedback or other communication you initiate with us.
To be in accordance with CANSPAM we agree to the following: if at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
Violation of Policies
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
Data protection officer
For any question or request related to personal data, you can contact us at firstname.lastname@example.org.